Refund Policy

A paid credit pack may be eligible for refund if all applicable requirements are met. In general, refund requests must be made within 7 days of purchase and before any paid credits from that purchase are used for a successful AI generation or generated files are delivered.

• Your request is submitted within 7 days of the purchase date.
• No paid credits from that purchase have been used for a successful AI generation.
• Generated files from that purchase have not been downloaded, exported, delivered for use, or used commercially.
• The purchase was accidental, duplicate, unauthorized, or affected by a payment or credit delivery issue.

This protects the AI generation costs involved in successful image creation. Refunds are reviewed case by case and are not guaranteed until approved by support.

AI generation uses paid compute resources. A paid credit pack is not eligible for a cash refund after any credits from that pack have been used for a successful AI generation or files are delivered.

• A paid credit pack is not refundable after any credits from that pack have been used for a successful AI generation, unless we confirm a technical failure.
• A completed generation that you dislike for subjective reasons, such as style, composition, color, prompt wording, or creative preference.
• Downloaded, exported, saved, shared, or commercially used generated files.
• Refund requests made more than 7 days after purchase.
• Accounts involved in abuse, fraud, chargeback misuse, policy violations, or attempts to bypass our content safety systems.

If an AI generation fails because of a system error, timeout, payment-credit sync issue, or other technical problem on our side, we usually restore the affected credits instead of issuing a cash refund. Technical failures are handled by credit restoration, not cash refund, so you can generate again without losing value.

A technical failure means the request could not be completed or no usable output was delivered due to a service issue. A generation that completed successfully but does not match your creative preference is not treated as a technical failure.

If you believe you were charged twice, purchased the wrong pack by mistake, did not receive credits after payment, or did not authorize a payment, contact us as soon as possible.

For duplicate purchases, we may refund the duplicate charge if the duplicate credits have not been used for a successful AI generation. For missing credits, we will first try to add the purchased credits to your account. For unauthorized payments, we may request order details and may ask you to work with your payment provider as part of the review.

Please contact support within 7 days of purchase and include enough information for us to locate and review your order.

• The email address used for your Graffiti Generator account.
• The credit pack you purchased and the approximate purchase time.
• Your payment receipt, order ID, or payment reference if available.
• A short explanation of why you are requesting a refund.
• Screenshots or generation IDs if the issue involves a technical failure.

Approved refunds are usually returned to the original payment method. Processing times may vary based on your bank, card issuer, payment provider, and local payment rules.

We may refuse refunds, restore credits, suspend accounts, or limit access if we detect refund abuse, chargeback misuse, fraudulent activity, account sharing, automated exploitation, or attempts to generate prohibited content.

This policy works together with our Terms of Service and does not limit any rights you may have under applicable consumer protection laws.